How the machine works
Permission lanes for AI agents
Agents are fast. That is the problem. A permission lane is a short written rule for one kind of action.
A lane says:
- Who may act (which agent or role).
- What it may do on its own, and what always goes to a human.
- How often (a daily cap, one follow-up at most).
- Where every action is logged.
Good defaults: money, refunds, sign-ins, legal wording and anything sent to a new audience stay with a human. Replies to people who wrote in first, using approved facts, can often run on their own.
Start with one lane, watch the log for a week, then widen it. A lane you never review is just a hope.
General lessons from running our own businesses with AI. Our results, not typical. Not legal, tax or investment advice.