What an AI phone line can and can't do

An AI phone line answers every call, day and night, from a short list of approved facts.

It can:

• Answer common questions: hours, services, availability, directions to your website.
• Take a message and send it to your inbox right away.
• Book or offer a time, then text the caller the details.
• Hand anything sensitive straight to you.

It should not:

• Quote prices it has not been given, negotiate, or agree to terms.
• Give legal, medical, tax or financial advice.
• Pretend to be a person if someone asks.

Start with your top ten questions and a clear "a human will call you back" path. Read the call log weekly and add the missing answers.